Help
Support
Something not adding up, or a question about a purchase? Email support@getsplititapp.com and a real person will get back to you. We aim to reply within 2 business days.
Writing in about a group or a payment?
Include the group name and, if it's about a purchase, the email address on the Stripe receipt. That's usually everything we need to sort it in one reply.
Email supportCommon questions
I lost the link to my group+
Share links are the only way into a group, so ask whoever created it to re-send it. If you created the group while signed in with Organizer Pro, every trip you've made is listed on your account page.
What's the difference between the view link and the edit link?+
The view-only link lets people see expenses and balances but change nothing — that's the one to share with the whole group. The edit link gives full access to add, edit, and delete expenses and payments, so only send it to people helping you organize.
Someone's balance looks wrong+
Check the expense list first: the usual causes are an expense split across the wrong people, or a payment that was made in real life but never marked as settled. Anyone with the edit link can correct both. If the numbers still don't reconcile, email us with your group name and we'll take a look.
Do the people I invite need an account?+
No. Everyone you invite opens the link and starts straight away. Only Organizer Pro, which is optional, involves signing in — and only for the organizer who buys it.
How do I get my data removed?+
Email us from the address associated with your account, or send the group name and share link, and we'll delete it.
Question about what's included in each plan? See pricing & plan FAQ.
Refund policy
Last updated 23 July 2026
Splitting is free, so the only things you can pay for are Trip Pro and Organizer Pro. If a purchase isn't what you expected, email support@getsplititapp.com and we'll make it right.
Trip Pro ($4.99, one-time)
Full refund within 14 days of purchase, for any reason — just ask. If the upgrade didn't apply to your group, or you were charged twice, we'll refund it whenever you notice, inside the 14 days or not. Refunded groups return to the free plan; your expenses and balances stay exactly as they are.
Organizer Pro ($19.99/year)
Cancel any time from your account page. Cancelling stops the next renewal and you keep access until the end of the period you've paid for. On top of that, we'll refund a charge in full within 14 days of the payment — including renewals you didn't mean to leave running.
Groups you already unlocked stay premium forever, even after a cancellation or a refunded renewal. We won't take features away from a trip that's already under way.
How refunds are paid
Refunds go back to the original payment method through Stripe. Your bank typically shows the money within 5–10 business days. Email us and we'll confirm as soon as it's issued.
Still stuck?
Send us the details and we'll dig in. No ticket numbers, no phone tree.
Email support@getsplititapp.com